Assistant Customer Service Manager

Mi-Livonia-mid

OtherCustomer Service Manager

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Quick Summary

Key Responsibilities

Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity,

Requirements Summary

High school diploma or GED, required. Previous cash handling experience, required. Previous customer service experience, required. Previous management experience, preferred.

Technical Tools

OtherCustomer Service Manager

Benefits:

401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Livonia location. that is coming soon. Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.

RESPONSIBILITIES:

Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
Place primary importance on delivering superior customer service.
Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
Operate cash register when needed.
Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
Other duties as assigned.

QUALIFICATIONS:

High school diploma or GED, required.
Previous cash handling experience, required.
Previous customer service experience, required.
Previous management experience, preferred.
Must be able to work early mornings, nights and weekends.
Must have reliable transportation.

BENEFITS:

Health
Dental
Vision
Short term disability
Accident
Hospitalization
Critical illness
Cancer
Life insurance
Flexible spending
Education reimbursement
401K match
Employee discount
Company paid life insurance policy
Company paid LTD policy

This is an hourly position that averages 45-50 hours per week.

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.

EOE