Nordsec27d ago

Customer Retention Manager | Email Marketing | Junior-Mid

Vilnius,VilniusFull Timeentry

Customer SuccessCustomer Retention Manager

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Quick Summary

Overview

The world’s most advanced VPN, and a whole lot more. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol,

Technical Tools

Customer SuccessCustomer Retention Manager

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Helping millions take back control of their online security, privacy, and data.

Generate insights and data-driven ideas for customer loyalty and retention.

Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.

Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.

Collaborate closely with the technical retention team to ensure a smooth campaign launch and effective test execution.

Perform day-to-day email and in-app notification marketing activities.

Track and report key metrics while suggesting ideas for improvement.

Cross-team collaboration: Partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

3+ years of experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role

Higher education background in marketing, international business, communication, consumer psychology, or user behavior

Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.

Hands-on experience with direct marketing channels including email, push, and in-app notifications

Experience in working with user segments and target groups to optimize communication effectiveness

Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks. Effective communications with colleagues and senior leaders

Fluency in English.

Gross salary 1900 - 3700 EUR/Month