Customer Care Agent (Based in Heraklion, Crete)

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in an international GameTech environment, this could be the right opportunity for you.

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

As a Customer Care Agent at Novibet, you'll be the first point of contact for customers, addressing inquiries about account management and betting options. You'll resolve issues such as payment errors or access difficulties, ensuring a seamless experience. 

• →Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.
• →Respond promptly to customer inquiries
• →Handle complaints, provide appropriate solutions
• →Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• →Record inquiries, comments and complaints
• →Enhance customer experience through feedback you give to Product teams

• High School Degree/from an accredited University
• Fluency in English and Greek. Knowledge of extra languages will be an asset
• Prior experience in a similar role or in a call center is appreciated
• Computer literacy
• Excellent communication and interpersonal skills
• Flexibility to work on shift rotation