Patient Support Representative - Outpatient Rehab - Per Diem

Nso 920 Milwaukee Avenue Lincolnshiremid

OtherSupport Representative

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Quick Summary

Key Responsibilities

Reviews and analyzes required patient demographic and consults representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications,

Technical Tools

OtherSupport Representative

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Patient Support Representative – Outpatient Rehab – Per Diem
Location: Lincolnshire, IL
Full Time/Part Time/Per Diem: Per Diem (as needed)
Hours: Rotating shifts; clinic is open Mon.-Thurs. 7 a.m. – 7pm, Fri. 7am-5pm.

- Will rotate into varied start and end times: 7am-3:30pm, 10:30am-7pm, 9am-5:30pm; will rotate at least 2 evenings until 7pm

Schedule: Varies as needed per 6-week schedule
Required Travel: No

Responsibilities

~1 min read

→Reviews and analyzes required patient demographic and consults representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement.
→Performs pre-certification notification via telephone or electronically and completes required documentation for submission to insurance carriers per payer requirements.
→Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation.
→Confirms referral requirements for individual plans and works with referring physician offices when needed to obtain referrals for scheduled services, including referrals for additional office visits.
→Utilizes the electronic medical record task-based work queue to maintain established productivity metrics determined by the Rehab Services department to meet business needs.

→Education: High school diploma or GED required; Associate degree in business or healthcare preferred.
→Experience: 1–2 years of healthcare registration, scheduling, or customer service experience preferred.

→Knowledge & Skills: Knowledge of health insurance, medical terminology, and anatomy preferred. Strong data entry, keyboarding, and Microsoft Office skills preferred.