Systems Integration Advisor

# Job Description The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization. # Responsibilities * Act as an escalation point for all support-related activities. * Coordinates technical activities on specific accounts and ensures KPI and deadlines are met. * Design and implement complex VDI / App Delivery Virtualization projects using various technologies * Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms * Supports his/her team when technical issues rise in his/her scope of expertise. * Develop repeatable standards and implementation processes to ensure product uniformity and quality * Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments * Apply best practices, strategies, methodologies, and approaches to large scale projects * Create and maintain support documentation, work instructions and knowledge base articles * Facilitates collaboration and information sharing team. * Motivates, encourage team collaboration and sharing of best practices. * Fosters innovation mindset. * Focus on automation and optimization of resources to improve efficiency. * Is available and able to drive high severity incidents that occur within the scope of their role * Participate in 24/7 on-call rotation * Adhere to the Change Management and other ITIL processes. * Accurate ticket documentation of the support request and troubleshooting steps taken Required Skills * 7+ years of IT infrastructure technical implementation experience required * 7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix. * Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred). * 5+ years of experience with Azure Virtual Desktop. * Technical knowledge of storage subsystems. * Server hardware fundamentals * In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCP VMware Certified Professional highly preferred). * Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices * Extensive skills with Windows Networking, Active Directory, and profile management. * Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices * Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. * Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments * Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements * Respect deadlines and procedures agreed at team level or with the customer * Ability to listen, learn and improve * Organizational skills and ability to work on multiple projects and/or assignment simultaneously * Excellent English skills, both written and verbal * Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate) * Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL,