Systems Integration Senior Specialist

# Job Description # Responsibilities * Support on all escalated incidents from lower levels of support. * Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages. * Assess and implement complex VDI / App Delivery Virtualization projects using various technologies * Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms * Supports his/her team when technical issues rise in his/her scope of expertise. * Develop repeatable standards and implementation processes to ensure product uniformity and quality * Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments * Apply best practices, strategies, methodologies, and approaches to large scale projects * Create and maintain support documentation, work instructions and knowledge base articles * Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization. * Is available and able to drive high severity incidents that occur within the scope of their role * Participate in 24/7 on-call rotation * Adhere to the Change Management and other ITIL processes. * Accurate ticket documentation of the support request and troubleshooting steps taken * Required Skills * 5+ years of IT infrastructure technical implementation experience required * 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix. * Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred). * 3+ years of experience with Azure Virtual Desktop. * Basic knowledge of storage subsystems. * Server hardware fundamentals * Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred). * Extensive skills with Windows Networking, Active Directory, and profile management. * Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices * Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. * Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments * Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements * Respect deadlines and procedures agreed at team level or with the customer * Ability to listen, learn and improve * Excellent English skills, both written and verbal * Nice to have: Windows 365, AWS Workspaces.