QA Engineer – Full Funnel & Launch Owner

Full-Funnel QA & Testing:

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  Develop and execute comprehensive test plans covering the entire customer journey: product discovery, PDPs, bundles/offers, cart, checkout, payment, order confirmation, and post-purchase flows

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  Test complex product logic including bundle offers, dynamic pricing, tiered discounts, promo code application, and cross-sell/upsell mechanics

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  Validate checkout flows across payment gateways, verify tax/shipping calculations, and test fraud prevention integrations

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  Perform end-to-end testing for both NOBL Travel (luggage) and Flo Pilates (reformer hardware + app subscription) product ecosystems

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  Test across all devices, browsers (Chrome, Safari, Firefox, Edge), and responsive breakpoints (mobile, tablet, desktop)

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  Verify integrations with third-party apps (Klaviyo, Okendo, Loox/Trustpilot, GA4, Gorgias, etc.)

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  Test email flows and automation (post-purchase, abandoned cart, review requests, retention campaigns, etc.)

Ad Messaging & Copy QA:

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  Own QA of all customer-facing paid ad creative: Meta (Facebook/Instagram), Google Ads, TikTok, and other paid channels

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  Review ad copy for accuracy, brand voice consistency, compliance (no false claims, disclaimers present), and legal adherence

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  Verify landing page alignment with ad messaging (copy consistency, offer verification, CTAs match)

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  Test ad links, tracking pixels, and conversion event firing (with analytics team)

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  QA all promo codes, discount codes, and bundle offers featured in ads against actual store implementation

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  Document ad performance issues and flag discrepancies with paid media team and copywriting team

Copy & Content QA:

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  QA all email copy for grammar, spelling, brand tone, and compliance (promo terms, disclaimers, unsubscribe accuracy)

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  Review website copy for accuracy, consistency across pages, and alignment with current promotions

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  Test dynamic content in emails (personalization tokens, subject lines, fallback copy)

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  Validate promo codes, discounts, and offer terms are accurately reflected in all customer-facing copy

Launch Ownership & Coordination:

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  Own end-to-end QA for all product launches, theme updates, email flow changes, and major website updates

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  Create and execute launch checklists; establish sign-off gates with dev, design, product, and marketing

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  Coordinate with Dev, Design, email/Klaviyo, and other stakeholders on readiness

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  Execute smoke tests and regression testing pre-launch; document all findings in a standardized format

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  Manage go/no-go decision; escalate critical issues to leadership

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  Post-launch monitoring: verify all systems working, no customer complaints, analytics firing correctly

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  Document launch outcome, issues resolved, and lessons learned for future launches

• 3+ years of QA experience in e-commerce or DTC environments, with hands-on testing across full customer funnels

• Proven expertise in functional testing, regression testing, and test case documentation

• Deep familiarity with Shopify platforms, checkout flows, and common e-commerce integrations (payment gateways, shipping, tax)

• Strong attention to detail and ability to catch subtle copy errors, inconsistencies, and logic flaws

• Experience testing email platforms (Klaviyo, Klaviyo flows, dynamic content, personalization)

• Ability to test across multiple browsers, devices, and operating systems without tools (manual testing focus)

• Experience with ad platforms (Meta Ads Manager, Google Ads) and understanding of ad copy compliance

• Familiarity with analytics tools (Google Analytics, conversion tracking, pixel validation)

• Excellent written and verbal communication; ability to document issues clearly and work cross-functionally

• Project management skills; ability to own launch timelines and coordinate with multiple teams

• High ownership mentality; comfort with ambiguity and ability to prioritize ruthlessly

• Experience with test management tools (TestRail, QTest, Zephyr) or bug tracking (JIRA, Linear)

• Basic SQL or ability to query databases for data validation

• Experience with automation testing (Selenium, Cypress, Playwright) for regression suite building

• Familiarity with luxury or DTC consumer brands

• Experience with subscription/membership models or hardware + software ecosystems (relevant to Flo Pilates)

• CRO and A/B testing background

• NOBL Travel: Premium aluminum luggage (Carry-On, Check-In, AIO models); bundle offers (6.0 Bundle, Carry-On + Check-In Bundle, NOBL Duo); promo campaigns

• Flo Pilates: Portable reformer hardware; app subscription model; bundled kits (Summer Transformation Kit, etc.); price testing and dynamic offers

• Both brands: Email flows, SMS campaigns, paid ads (Meta, Google), landing pages, post-purchase reviews, retention campaigns, international shipping/localization

• Zero critical defects reaching production

• All launches meet sign-off gates on time

• 100% copy accuracy (no typos, mispriced offers, or misaligned messaging)

• Post-launch, <1% customer-reported defects related to QA scope

• All ad messaging compliant and aligned with landing pages

• Tracking/analytics pixels firing correctly on all campaigns

You are detail-obsessed and thrive on catching what others miss. You understand the business impact of a broken checkout or a misaligned ad promise. You take full ownership of launch quality and aren't afraid to push back if you're not confident. You communicate clearly with technical and non-technical teams, translate issues into actionable insights, and maintain organized, prioritized test documentation. You're proactive, not reactive; you anticipate edge cases and test them before they become problems.

You're comfortable working in a fast-paced, ambiguous environment and can balance thoroughness with speed. You have a product mindset: you think about the customer experience end-to-end, not just the spec sheet.

We operate two premium DTC brands: NOBL Travel (high-end aluminum luggage) and Flo Pilates (portable reformer + app). Both are data-driven, customer-obsessed, and scaling aggressively. Quality is non-negotiable for us. This role is critical to maintaining our brand reputation and customer trust as we grow.