ServiceNow UX Developer

• →Translate user research and business requirements into effective UX designs, including user flows, wireframes, prototypes, and high-fidelity mockups for ServiceNow forms, portals (Service Portal, Employee Center), workspaces, and custom applications
• →Develop and implement engaging and user-friendly interfaces directly within the ServiceNow platform using technologies such as HTML, CSS (Sass/Less), JavaScript (AngularJS, React, native ServiceNow scripting), and Bootstrap
• →Enhance out-of-the-box ServiceNow components and create new custom widgets, pages, and themes for the Service Portal and Employee Center
• →Ensure all designs align seamlessly with ServiceNow's platform design system and the foundational principles of the Next Experience UI
• →Act as a subject matter expert on ServiceNow UX best practices, providing guidance and recommendations to development teams and stakeholders
• →Configure and extend ServiceNow modules (e.g., HRSD, ITSM, CSM, GRC) to optimize the user experience
• →Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and troubleshooting activities to successfully deliver a project/service request
• →Ensure ServiceNow applications meet Okta security standards and best practices

• Minimum of 3-5 years experience on the ServiceNow platform, with at least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development with a strong emphasis on user experience 

• Experience with modern front-end frameworks, including AngularJS, React, jQuery, and Bootstrap  
• Ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing, to uncover user needs and validate design decisions
• Proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes to explore design solutions and gather early feedback
• Strong understanding of UI design principles (layout, typography, color theory) and the ability to craft engaging, aesthetically pleasing, and intuitive interactions
• Experience with responsive design principles and cross-browser compatibility
• Extensive experience with the ServiceNow Employee Center (or Service Portal), including widget development, theme customization, and portal configuration
• Experience with UI Builder for constructing Next Experience UI Landing Pages, Configurable Workspaces, and custom web experiences 
• Familiarity with ServiceNow's UI policies, client scripts, and business rules as they relate to user experience
• Ability to stay updated on UI/UX best practices, emerging technologies, and ServiceNow platform changes, with a propensity for incorporating modern design trends into solution design
• Deep empathy and a user-centric mindset, consistently advocating for the end-user throughout the design and development process
• Experience with UI/UX design tools such as Figma, Sketch, Adobe XD, or similar

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