Oktopost
Oktopost2mo ago
From $100/yr

Renewals Account Manager

United StatesUnited States·Grand RapidsFull-Timemid
SalesOtherAccount ManagerRenewals Account Manager
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Quick Summary

Overview

Ready to build a career in SaaS Account Management? We’re looking for a motivated professional to join our team as a Renewals Account Manager, a perfect opportunity to join an amazing company with an outstanding product, stellar team members, and the best clients. Oktopost is the place for you!

Technical Tools
salesforceb2bcustomer-successsaas
Ready to build a career in SaaS Account Management? We’re looking for a motivated professional to join our team as a Renewals Account Manager, a perfect opportunity to join an amazing company with an outstanding product, stellar team members, and the best clients. Oktopost is the place for you!
 
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
 
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
 
Trusted by global brands in over 50 countries and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.
 
We are looking for a proactive, relationship-driven Renewals Account Manager to join our team. Reporting to the Account Management Team Lead, you will oversee a dedicated portfolio of Oktopost customers, focusing on securing long-term retention through value-based partnerships. This role is designed for a dedicated professional who thrives on nurturing client success and acting as a trusted advisor to drive retention through product expertise and commercial negotiation.
  • Responsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.
  • Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
  • Lead the renewal processes for a diverse portfolio of customers.
  • Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
  • Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
  • 0-3 years of experience in Sales Development, Customer Success, Account Management, or related customer-facing role.
  • Open to recent graduates motivated to jumpstart their career in SaaS.
  • Exceptional presentation, verbal, and written communication skills.
  • Strong organizational skills and the ability to thrive under pressure.
  • Familiarity with Salesforce is a plus.
  • Experience working in a SaaS environment is beneficial.
  • Knowledge of the digital marketing and social media world is advantageous.
  • Competitive earnings: Base salary + commission
  • Professional growth: Formal learning & development programme.
  • Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
  • Perks & benefits: Private healthcare, company socials, 401k with employer match.
  • Days off: Flexible vacation day policy + Quarterly Recharge Days
  • Monthly Allowance: $100 per month expense account.
  • Inspiration: Work with leading B2B brands and a team of top-notch professionals.

    • Location & Eligibility

    Where is the job
    Grand Rapids, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    March 3, 2026
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    48
    Repost count
    0
    Trust Level
    44%
    Scored at
    May 13, 2026

    Signal breakdown

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    Oktopost
    Oktopost
    lever
    Employees
    125
    Founded
    2013
    Domain
    oktopost.com
    Jobs
    View 8 jobs
    View company profile

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