Partner Success Manager

A Partner Success Manager with a green belt in bad-assery.

This is a remote position, but must be U.S. based.

Full-time.  And then some. (hey, we’re a start-up!)

Our Director of Partner Development. She has a black belt in bad-assery. 

• A team of aces willing to do anything for each other;

• Competitive salary;

• 100% company-paid medical insurance premiums;

• Eligibility for dental, vision, short-term disability, and life insurance;

• Flexible time off policy;

• Employee funded 401K plan; and,

• Remote work-friendly--we’re a fully distributed team;

An analogy we use to describe your role is that of a football quarterback - the person on the field who organizes everyone on the team to work towards a common goal of scoring a touchdown.

Glad you asked! Check out our company values below. If these resonate with you, you’ll fit right in!

Be an active participant in expanding your understanding of the world around you. Learning is part of the job. So practice ferocious curiosity. If a problem is important, don’t settle for a surface-level understanding of it. Go dig. Seek out new information. Pressure your assumptions. And when you feel you truly understand something, start trying to prove yourself wrong. Truth-seeking never stops. We all have a responsibility to continually expand our knowledge.

Transparency breeds trust and empowers good decision-making. Communication solves all problems. So share what you know, encourage others to do the same, and speak your mind early and often. There is no monopoly on good ideas; everyone’s perspective is valuable. Spread your ideas. Give and receive feedback readily and respectfully.

We are working on important and complex challenges; difficulty is inevitable. Persevere. The more important the problem or opportunity, the more we can justify working through the challenges. If we struggle with it, then so does the competition. Tackling difficulty is how we differentiate.  

Being decisive is the only way to accomplish our goals. But remember, attention is our most precious resource, so choose your actions wisely. Take the time needed to make sure you really understand the problem. Source your conviction. Measure twice, then cut confidently. 

All of your actions, big and small, directly impact the people you engage with, so be mindful of the experience you are creating for others. Take responsibility for creating great outcomes. Be helpful. Communicate clearly. Practice empathy. Go above and beyond to make someone’s next step a little easier. We’re all in this together.

We all make mistakes. Embrace them. Accept responsibility, learn, and share your new knowledge so others can learn, too. Mistakes are an inevitable byproduct of growth; so get out of your comfort zone. Fail fast and fail forward. 

Healthy relationships are paramount to highly productive teams. So practice EQ, not just IQ. Put empathy first. Learn to recognize and control your own emotions, especially when navigating difficult situations. Being smart isn’t enough; we have to be emotionally tuned in as well. Remember, no one wants to work with the brilliant jerk.

The most important thing in business is to know who our customer is and what problems they need us to solve. So make the effort to understand the world from our partner’s perspective.  Spend time understanding them. Build empathy. Use their challenges and feedback as your North Star. Then work relentlessly to better serve them; we are in the business of making their lives better.