Customer Success Manager (Latam)

Optimove’s Customer Success Manager (CSM) is a dynamic and essential client-facing role, interacting collaboratively with multiple internal and client stakeholders in the iGaming and Retail verticals. These client stakeholders can include anyone from CMO’s, CRM Leads, project managers and software developers, and the role requires a deep understanding of what these organizations value, to align and drive results. As the main point of contact for clients, CSMs at Optimove are dedicated to driving value, enabling product adoption and usage success, as well as meaningful business results. This role requires highly effective time management and people skills coupled with robust analytical capabilities. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! 

• →Proficiency in English and Spanish 
• →Relevant experience working with Gaming, Casino, or Sportsbook clients
• →Relevant experience in customer-facing roles 
• →Marketing Technology experience preferred 
• →Extremely strong presentation and communication skills 
• →Experience working with Enterprise Clients ($100M annual revenue +) preferred 
• →Highly organized and motivated on multiple levels. This role will need to be proficient in structuring customer calls, meetings, milestones, follow ups, creating long-term account plans, and balancing internal needs and improvements. 
• →A curious and creative thinker who is willing to study and understand their customers business and come up with ideas for how to help them grow their business through CRM and digital experiences.  
• →Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross-functional teams. You have a growth mindset where you embrace continuous learning, improvement, and experiences that push you out of your comfort zone. You are also receptive to feedback and the impact it can have on how you hone your skills. 
• →Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication. You are a fast learner who can understand and articulate technology at any level 
• →Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner