Volunteer Operations Officer (Paid Position)

About Orange Sky

Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster. We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning, literally!

The Role

Reporting to our awesome Operations Support Team Leader, you’ll be the go-to person making sure our volunteers have an amazing experience every step of the way. From recruitment and onboarding to keeping our systems sharp and our processes humming, you’ll be the friendly face (and voice!) behind the scenes that keeps everything on track. Bringing the right mix of empathy, energy and problem-solving smarts to keep everyone engaged – even when tough conversations pop up.

It’s a role for someone who loves connecting with people and thrives on juggling moving parts. If you’re adaptable, organised, and up for the challenge of helping our volunteers feel valued, supported, and ready to make an impact – this one’s for you!

What you’ll be doing (in a nutshell)

• Support volunteers throughout their journey with Orange Sky, ensuring an exceptional experience from start to finish
• Provide administration support by maintaining accurate systems, data and refining processes
• Recruit, place and engage volunteers to ensure the right fit across teams
• Communicate with energy and empathy, keeping people engaged while also navigating tough conversations when needed
• Work confidently across multiple systems, with strong critical thinking and problem-solving skills
• Help volunteers feel valued and supported, with a focus on recognition and retention
• Thrive in a dynamic environment by being agile, adaptable and solutions-focused
  

What you bring to the table

• You build great relationships and know how to communicate with all kinds of stakeholders
• You’re organised, reliable, and know how to juggle priorities like a pro and work towards tight deadlines
• You're proactive, love problem-solving and able to think on your feet
• You’re good with some travel and occasional after-hours support when needed
• You’re passionate about what we do and want to help make a difference

Why Join Orange Sky?

At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities".  You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• A supportive, purpose-driven team that knows how to have fun
• An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year
• A paid-out rewards scheme, additional gifted leave days & performance perk.
• Flexible approach to work
• Personal growth opportunities through our ‘My Career Pathway’
• Professional development fund (both formal and informal learning opportunities)
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Orange Sky Australia has been recognised as an Inclusive Employer through DCA (Diversity Council Australia).
• Dog friendly offices - bring your (furry) best mate with you to work
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program (EAP)
• And the warm fuzzies that come from doing something that really matters

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

The successful candidate will be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis.

Sound Interesting?

Read the Position Description here or using the link below for more information

https://drive.google.com/file/d/1K72mFF53g0IYLpYvvnVX5giTmXe8yQNr/view?usp=sharing

Please contact Emma from the People & Engagement Team if you have any further questions at emma.duce@orangesky.org.au