Spa Operations Manager

The Operations Manager helps lead the day spa experience at Mandara Spa – Mohegan Sun. Working closely with the Spa Director, this role drives top-line revenue, manages and coaches spa talent, builds client relationships, and supports membership retention.

• →Lead the spa concierge and attendant teams to deliver premier service to every OneSpaWorld guest, generating revenue and keeping daily operations running smoothly.
• →Communicate monthly, weekly, and daily promotions to the concierge and technical teams so goals stay top of mind.
• →Coach and motivate the team to increase sales and improve efficiency.
• →Schedule and manage appointments using the spa's operating and POS system (e.g., Book4Time).
• →Conduct retail and professional supply inventory per corporate standards.
• →Handle payroll accurately and on schedule, per corporate timelines.
• →Build concierge and spa attendant schedules.
• →Uphold spa standards — phone etiquette, service excellence, and cleanliness front and back of house.
• →Respond daily to guest satisfaction survey feedback and resolve service issues on-site.
• →Enforce quality control and resolve guest concerns to ensure satisfaction.
• →Resolve staff issues as they arise.
• →Perform opening/closing procedures and cash handling.
• →Serve as Manager on Duty (MOD) daily, responding to facility needs to keep the guest experience seamless.

• High school diploma required; college degree preferred.
• 2+ years working with a POS system (Book4Time or similar spa software) in a hospitality or retail operations role.
• 2+ years of supervisory experience in a high-volume, customer-service-focused spa environment.
• Eligible to work in the US.
• Availability to work varying schedules, including weekends and holidays, given the cyclical nature of hospitality.

• Computer literate, comfortable managing Outlook email and basic office equipment (calculator, fax, printer, copier).
• Strong verbal and written communication skills.
• Working knowledge of basic accounting principles.

• Sound, practical decision-making — you find simple solutions to complex problems.
• A trust-builder who collaborates easily across teams and departments.
• Strategic thinker who's just as comfortable rolling up your sleeves.
• Always looking to improve processes, not just maintain them.
• Plugged into the latest spa, beauty, and wellness trends.
• Self-motivated — you raise your hand for new challenges and consistently hit your goals.