Director of Operational Accounting

The Director of Operational Accounting will serve as the executive leader responsible for the strategy, execution, and continuous optimization of Oura’s end-to-end transactional accounting functions: Accounts Payable (AP) Operations, Time & Expense (T&E), Payroll Operations, and Order to Cash Operations

In this role, you will build a high-performing team, drive global automation, establish robust internal controls, and lead cross-functional transformation across ERPs, HR systems, customer support platforms (Zendesk), and revenue operations.

• P2P Strategy & Team Execution: Partner with the Head of Procurement and own the global disbursements process, directing an AP team responsible for high-volume invoice processing, vendor onboarding, 1099/1042 compliance, and operational execution.
• Spend Management & Automation: Spearhead the continuous optimization of P2P platforms (e.g., Coupa, Ramp, NetSuite) to drive strict 3-way matching, purchase order enforcement, and automated approval workflows across the enterprise.
• Working Capital & Vendor Governance: Set and enforce operational SLAs, partnering directly with Supply Chain and Procurement leadership to optimize working capital, negotiate payment terms, and drive accurate cash outflow forecasting.
• AP Close & Compliance Accountability: Deliver a flawless month-end AP close, ensuring complete accuracy across unvouchered PO accruals, corporate card reconciliations, vendor statement audits, and dispute resolutions.
• Team & Platform Ownership: Steering team operations and vendor management across enterprise T&E systems (e.g., Concur, Ramp, Navan) and card programs, optimizing integration architecture with ERPs like NetSuite, SAP, or Workday. 

• Global Payroll Delivery: Own the accurate, compliant, and timely execution of multi-state US and international payroll, statutory tax reporting, and regulatory compliance, leading a dedicated payroll team.
• Cross-Functional HR & Equity Alignment: Drive alignment with HR Operations, Compensation, and Equity leadership to ensure seamless integration and accurate execution of stock-based compensation, benefits, mobility, and bonus structures.
• System Roadmap & Vendor Management: Command the administration of payroll technology (e.g., Workday Payroll, ADP) and hold key service vendors accountable to rigorous SLAs, data integrity, and system automation goals.
• Payroll Governance & Audit Readiness: Ensure strict compliance for all payroll journal entries, month-end reconciliations, tax filings (W-2s/W-8s), and internal payroll controls.

• Multi-Channel O2C Ownership: Lead and hold ultimate accountability for the AR and Billing team managing complex, high-volume transactions across D2C e-commerce, subscription memberships, B2B enterprise sales, and retail channels.
• Metrics & Balance Sheet Ownership: Directly own the operational execution and accuracy of Unbilled Receivables, Consolidated AR Aging, customer deposits, and credit/dunning policies.
• Processor & Retail Reconciliation Governance: Drive the strategic oversight of payment gateway settlements (Stripe, Adyen), retail remittances (Best Buy, Target, Amazon), and payment recovery protocols to minimize friction and bad debt.
• Cross - Accounting Partnership: Partner closely with Revenue Accounting and broader Accounting leadership to build strong operating connectivity across Accounting and ensure O2C processes, customer billing flows, credits, reserves, disputes, and cash application activities are operationally sound, aligned with revenue recognition policies, supportive of an accurate and efficient month-end close, and proactively resolved before issues impact reporting.
• Cross-Functional & Upstream Integration: Champion deep cross-functional alignment between the O2C team, RevOps, Commercial Finance, and Member Experience (Zendesk) to eliminate upstream bottlenecks, dispute spikes, and refund delays.

• Operational Tech Roadmap: Act as the executive owner for finance operational technology, driving system implementations, upgrades, and integrations across ERPs, billing engines, payment gateways, and spend tools.
• SOX Readiness & Control Environment: Establish, enforce, and maintain a robust internal control framework (SOX-readiness) across all AP, Payroll, and O2C workflows, guaranteeing proper segregation of duties and risk mitigation.
• Audit Ownership & Deliverables: Own the operational month-end close timeline and serve as the primary accountable leader for external audit deliverables (PBCs), process narrative accuracy, and compliance sign-offs.
• Operational Performance & KPI Delivery: Define and report key executive performance metrics (e.g., AP cycle time, payroll accuracy, DSO, unbilled balances, processor success rates) directly to senior finance leadership.
• Outsourced Operations Governance: Design, implement, and enforce global operational frameworks and SLAs for third-party vendors and outsourced teams—ensuring high delivery quality, regulatory compliance, and cost efficiency across all external engagements. 

• Experience: 10–12+ years of progressive accounting and finance operations experience, with at least 5+ years in a senior leadership role overseeing AP/P2P and AR/O2C functions, and preferably Payroll.
• Education & Certifications: Bachelor’s degree in Accounting, Finance, or Business; CPA, CMA, or MBA strongly preferred.
• Industry Background: Strong experience in fast-growing D2C e-commerce, consumer hardware, retail distribution, or SaaS/subscription-based environments.
• Technical Expertise: Advanced proficiency with modern ERPs (e.g., NetSuite, Workday), billing engines (e.g., Stripe, Zuora, Recurly), spend management tools (e.g., Zip, Ramp), payroll systems (e.g., ADP, Workday Payroll), and customer service platforms (Zendesk).
• Process & Controls: Deep knowledge of US GAAP, SOX internal controls compliance, multi-state payroll regulations, credit risk management, and global vendor compliance.
• Transformation Focus: Proven track record of leading system implementations, process automation, and enterprise workflow redesigns across all operational accounting pillars.