Palantir10mo ago

Support Engineer - US Government

Palo AltoFull-timemid

EngineeringOperationsCustomer SupportSupport Engineer

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Quick Summary

Overview

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it,

Technical Tools

EngineeringOperationsCustomer SupportSupport Engineer

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Palantir’s impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues.

You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset.

Onboard new users and provide end user support.

Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.).

Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation.

Work with and manage Windows Active Directory, DNS, DHCP, and PKI.

Ensure compliance of current Information Assurance (IA) policies.

Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues.

Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes.

Hands-on experience with Windows user support. Additional Linux experience is a plus.

Coding/scripting proficiency in at least one language, and a dedication to automating solutions.

Ability to approach problems with creativity and flexibility, while working against deadlines.

Active US DoD Secret or higher Security Clearance.

Able to lift 30 pounds and be on your feet for up to 8 hours per day.