Assignment Coordinator

About the Role:

Under the direct supervision of the Supervising Assignment Coordinator, Assignment Coordinators are exclusively responsible for managing job assignments for the following roles: Trainmasters, Assistant Trainmasters, Operations Examiners, Dispatchers, Assignment Coordinators, Passenger Information Agents, Communication Agents, Supervising Communication Agents, Yard Supervisors, Engineers, and Engineer (Switching) positions. Additionally, Assignment Coordinators are tasked with overseeing a wide range of administrative functions.

Responsibilities

• Ensures adequate manpower levels are maintained during regular operations, special operations, and unusual conditions. The Assignment Coordinator adheres to current PATH/PA job covering guidelines to select the most suitable candidate for a vacancy. The coordinator contacts the selected individual by phone, either at home or via the Terminal Supervisor
• Provides job coverage for the Transportation Department’s Annual medical appointments and recall medicals when necessary.

• Processes the excess time sheet and call- off sheets for the department
• Files and maintains medical disposition slips, infraction letters and medical leave paperwork
• Prepares payroll sheets, forms, and logs related to job assignments, absences, and time reports. The Assignment Coordinator completes the required information using an excel program.
• Ability to multi-task while taking the divisional employee’s requests
• Ability to comprehend and follow various CBA’s
• Ability to communicate and relay important information to both the Terminal Dispatchers and Train Masters
• Processes and distributes meal allowances for the BLE.

• Investigates and resolves paid time discrepancies as needed.
• Files and maintains records of medical slips.
• Prepares payroll sheets, forms, and logs related to job assignments, absences, and time reports. The Assignment Coordinator completes the required information both in writing and using a computer as necessary.

Minimum Qualifications

• A High School Diploma or GED is required
• Experience/Knowledge/Ability: Candidate must have basic computer skills including familiarity with Microsoft 365 Excel, Word and Outlook
• 1-2 years of call center experience, along with prior customer service experience. Candidates should also have a basic understanding of Microsoft Word, Excel, and the ability to send/receive emails.

Selection Process

Written Examination: The written examination battery is designed to measure general clerical aptitude.

 

Interview: The interview will consist of technical questions designed to measure such factors as:

• Multitasking,
• Interpersonal skills,
• Problem solving and response to supervision,
• Ability to follow instructions,
• Interest in the position and personal qualifications for this position.

We currently do not have a specific shift available. However, please note that we operate 24/7, 365 days a year.

Compensation & Benefits

Starting Hourly Salary for Assignment Coordinator position is $37.55 (subject to collective bargaining agreement).