Engineering Manager, Infrastructure Platform

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Parloa's platform is only as trustworthy as the infrastructure beneath it. As enterprises commit their most sensitive customer conversations to our system, the cloud foundation, network topology, and deployment architecture that carry those workloads must be reliable, scalable, and operated with precision. That foundation is yours to build and lead.

As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything. Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations. You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last.

If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it.

• Hire, develop, and retain engineers who combine deep technical craft with ownership and accountability. Create an environment where people grow fast and hold each other to a high standard.
• Own the full infrastructure substrate end-to-end — landing zone, network topology (hub-and-spoke, VPN, peerings), global routing and DNS, IaC module library, and the runner infrastructure that keeps CI/CD moving.
• Drive Parloa's multi-tenant deployment architecture forward. Own the runtime abstractions that hide multi-tenancy complexity from product teams. Ensure new regions and customer deployments can be stood up predictably and at pace.
• Establish the IaC conventions, Terraform modules, and orchestration patterns that product teams depend on. Make infrastructure self-service without making it unsafe.
• Infrastructure Platform sits at the center of the Tech Platform group. Your IaC workflows hand off to DevEx. Your networking and patching posture feeds SecOps. Clear ownership and tight collaboration across those seams is part of the job.
• Some of your biggest stakeholders are the sales and customer teams closing enterprise deals in regulated industries. You'll be called on to explain your architecture, your resilience model, and your data residency posture in ways that help our organization move forward.

• 8+ years in infrastructure, cloud, or platform engineering, with at least 3 years leading teams, ideally in a SaaS or platform company at meaningful scale.
• Hands-on experience with cloud-native infrastructure (Azure, AWS, or GCP), including networking, IAM, Kubernetes, and IaC (Terraform in particular).
• Strong conviction about infrastructure as a product: you think about self-service, reliability at the foundation layer, and giving product teams the primitives they need to move fast without becoming infrastructure experts.
• A proven team builder. You know how to hire strong infrastructure engineers, develop them into seniors, and create the conditions for good independent judgment.
• Comfortable operating across abstraction layers: you can review a Terraform module, discuss multi-tenant runtime topology at an architecture review, and explain multi-region HA tradeoffs to a non-technical audience in the same day.
• Familiarity with compliance-adjacent infrastructure concerns (data residency, network segmentation, audit logging) as they arise in enterprise SaaS environments.
• Genuine curiosity about what AI-native infrastructure looks like at scale. The patterns are still being written, and you want to help write them.

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.