Service Desk Engineer

About our client: Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance. What you will be doing: Provide first and second-line technical support with a focus on timely resolution and excellent customer service. Manage increasing ticket volumes and maintain the integrity of the incident and change request system. Actively participate in the migration to a new IT infrastructure (preparation, testing, and support). Assist in the internal transition of IT support and infrastructure management from the Managed Service Provider. Develop and maintain knowledge of core IT systems to diagnose and resolve issues effectively. Identify and implement process improvements within Service Desk operations. Communicate technical information clearly to users at all levels. What our client is looking for: 2 - 4 years in IT support or Service Desk, with knowledge of databases and general IT systems architecture. Emphasis on culture fit, personality, desire to learn, teamwork, collaboration, and a good sense of humour. Essential for clear, concise, and professional interaction across all organizational levels. Excellent analytical and abstract reasoning skills, ability to quickly implement practical solutions, self-starter, hands-on approach, and effective prioritisation in an ever-changing environment. Organized, structured, strong eye for detail, and eagerness for continuous improvement in processes and service delivery. Job ID: J107075 For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers Requirements Service Desk Engineer, technical support, ticketing software, IT infrastructure migration, core IT systems, process improvements, customer service, databases, analytical skills, continuous improvement