The Fraud Operations Representative is responsible for conducting reviews and investigations of card transactions, merchants, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.

Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.

Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.

Develop and implement fraud prevention strategies and procedures.

Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.

Conduct regular fraud risk assessments and provide recommendations for improvement.

Prepare and present detailed reports on fraud trends and prevention measures when requested.

Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.

Assist in training and educating team members on fraud prevention and detection.

Minimum of 1 year of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.

Recommended English level: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.

Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)

Completed Technical or partially university studies in related areas such as Business Administration, Finance or similar.

Knowledge of regulatory requirements and compliance standards in the country.

Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.

Proficiency in using fraud detection software and tools.

Strong learning aptitude.

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

Life insurance.

Phone finance, Headphone, home office equipment and wellness perks.

30 days of Christmas bonus

20 days paid Vacation

50% Vacation premium

13% Saving funds

$2,000 MXN monthly grocery coupons

$2,000 USD annual

Co-working Travel perk

$2,000 USD annual Professional Development perk

Catered lunches

Fraud Operations Representative

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