Paystand~3mo ago

Renewals Manager

Mexico·Guadalajaramid

Renewals ManagerCustomer Success

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Quick Summary

Overview

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances.

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At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand?

What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.

Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.

About the Role

~1 min read

Paystand is seeking a commercially disciplined Renewals Manager to drive strong renewal outcomes across a dynamic subset of our customer base. This role is accountable for maximizing Gross Dollar Retention (GDR) by owning renewal strategy and execution for customers requiring active commercial engagement.

The Renewals Manager plays a critical role in Paystand's growth strategy by ensuring renewals are executed on time, on appropriate terms, and in alignment with pricing and contract policies, while exercising sound judgment to retain revenue and reduce churn. This role is expected to use automation and AI-enabled tools to manage a growing book of business efficiently, rather than scaling through added headcount.

Responsibilities

~1 min read

→Own renewal strategy and execution for a dynamic book of business
→Maximize Gross Dollar Retention through disciplined pricing application and contract optimization
→Lead customer conversations related to renewal pricing, contract terms, and renewal structure
→Apply pricing, discount, and contract policies consistently while evaluating tradeoffs to secure retention
→Structure and execute contract modifications, where appropriate, to improve renewal outcomes
→Drive migration from legacy agreements to current terms and conditions
→Identify and implement opportunities to automate renewal workflows, forecasting, and reporting, reducing manual overhead and increasing throughput
→Partner cross-functionally with Customer Success, Customer Growth, Finance, Legal, RevOps, and Operations to ensure effective and compliant renewals
→Use AI tools to support contract review, pricing analysis, and renewal risk identification, improving decision quality and speed
→Maintain accurate forecasting, documentation, and reporting related to renewal activity

Operate with a revenue and retention-first mindset
Leverage customer data, AI-assisted insights, historical context, and defined commercial guidelines to inform renewal decisions
Communicate renewal terms and contract changes clearly and professionally
Manage multiple renewal workstreams with varying levels of complexity and urgency, scaling personal output through tools and automation rather than added headcount
Escalate non-standard requests thoughtfully and with clear business rationale

3+ years of experience in renewals, contract management, customer success, or a related commercial SaaS role
Proven experience leading renewal discussions and navigating customer objections
Strong analytical skills and sound commercial judgment
Demonstrated experience using automation, AI tools, or systems-thinking to improve workflow efficiency and reduce manual work
Excellent written and verbal communication skills
High attention to detail and operational rigor
Ability to operate effectively in a dynamic, fast-paced environment