P
Paytmpayments3mo ago
New

EMI Ops - Deputy Manager - Enterprise Mid-Market - Noida

IndiaIndia·NoidaFull-time Employmentmid
OtherDeputy ManagerOperations AssistantAdministration & Office Support
1 views0 saves0 applied
Apply Now

Quick Summary

Key Responsibilities

 Handle complex EMI escalations (billing errors, mandate failures,

Technical Tools
OtherDeputy ManagerOperations AssistantAdministration & Office Support
Role Summary:
Responsible for managing and resolving EMI-related customer escalations while ensuring smooth
operations of billing, collections triggers, and reconciliations. The role focuses on improving customer
experience, identifying root causes, and driving process efficiency.

Key Responsibilities:
 Handle complex EMI escalations (billing errors, mandate failures, refunds) within defined TAT
 Monitor daily EMI operations and ensure accuracy in transactions
 Identify process gaps and implement corrective actions
 Collaborate with internal teams (Product, Tech, Collections) and external partners
 Track escalation trends and prepare MIS reports
 Ensure compliance with regulatory and internal policies

Requirements:
 3–6 years of experience in EMI operations & Process Excellence
 Strong analytical and problem-solving skills
 Good understanding of loan lifecycle and payment systems (NACH/eNACH)
 Effective communication and stakeholder management

Success Metrics:
 Reduction in escalation volume
 Improved resolution TAT and customer satisfaction
 Fewer repeat issues through process improvement

Qualifications & Skills
 Bachelor’s degree
 3–6 years of experience in lending operations, EMI management, or customer escalations
 Strong understanding of EMI lifecycle, EMI calculations and payment systems
 Excellent analytical and problem-solving skills
 Effective communication and stakeholder management abilities
 Proficiency in MS Excel and data analysis tools

Location & Eligibility

Where is the job
Noida, India
On-site at the office
Who can apply
IN

Listing Details

Posted
April 29, 2026
First seen
July 3, 2026
Last seen
July 14, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
20%
Scored at
July 3, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Apply for this position

4 other jobs at Paytmpayments

View all →

Explore open roles at Paytmpayments.

P
Pre-Sales - Online-BFSI - Team Lead 4007
On- roll
P
Key Account Manager - Associate - QR - Gwalior
On- roll
P
Key Account Manager - Associate - QR - Jaipur
On- roll
P
Team Leader - Offline Merchants QR - Lucknow
Full-time Employment

Similar Deputy Manager jobs

View all →
Prospective staff : Jobs at UWA : The University Of Western AustraliaProspective staff : Jobs at UWA : The University Of Western Australia
School Operations Officer
O
Oodle Finance
Finance Operations Assistant
A
Apollosyndicate1969
HR Operations Assistant (12-month Fixed Term Contract)
somewheresomewhereRemote
Customer Success Associate (Roofing & Solar) - 61052851880
Remote
Soho House & Co.Soho House & Co.
Sales & Operations Assistant, Soho Home
PaytmPaytm
Campaign Operations- Deputy Manager- Paytm Ads
Full-time Employment

Browse Similar Jobs

Manager8.5kTeam Member7kAssistant Manager6.2kEngineer5kTechnician4.3kAssistant4.2kAssociate4.2kDirector4.2kConsultant3.7kCoordinator3.5kSupervisor3.4kPart Time2.9kData Collector2.5kAnalyst2.4kTeam Leader2.2kFitness & Wellness2.1kRestaurant General Manager2kLead1.8kOperator1.8kDevelopment1.7k
Newsletter

Stay ahead of the market

Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

A
B
C
D
Join 12,000+ marketers

No spam. Unsubscribe at any time.

P
EMI Ops - Deputy Manager - Enterprise Mid-Market - Noida
Apply Now