P
Paytmpayments2mo ago
New

EMI Ops - Deputy Manager - Enterprise Mid-Market - Noida

IndiaIndia·NoidaFull-time Employmentmid
OtherDeputy ManagerOperations AssistantAdministration & Office Support
0 views0 saves0 applied
Apply Now

Quick Summary

Key Responsibilities

 Handle complex EMI escalations (billing errors, mandate failures,

Technical Tools
OtherDeputy ManagerOperations AssistantAdministration & Office Support
Role Summary:
Responsible for managing and resolving EMI-related customer escalations while ensuring smooth
operations of billing, collections triggers, and reconciliations. The role focuses on improving customer
experience, identifying root causes, and driving process efficiency.

Key Responsibilities:
 Handle complex EMI escalations (billing errors, mandate failures, refunds) within defined TAT
 Monitor daily EMI operations and ensure accuracy in transactions
 Identify process gaps and implement corrective actions
 Collaborate with internal teams (Product, Tech, Collections) and external partners
 Track escalation trends and prepare MIS reports
 Ensure compliance with regulatory and internal policies

Requirements:
 3–6 years of experience in EMI operations & Process Excellence
 Strong analytical and problem-solving skills
 Good understanding of loan lifecycle and payment systems (NACH/eNACH)
 Effective communication and stakeholder management

Success Metrics:
 Reduction in escalation volume
 Improved resolution TAT and customer satisfaction
 Fewer repeat issues through process improvement

Qualifications & Skills
 Bachelor’s degree
 3–6 years of experience in lending operations, EMI management, or customer escalations
 Strong understanding of EMI lifecycle, EMI calculations and payment systems
 Excellent analytical and problem-solving skills
 Effective communication and stakeholder management abilities
 Proficiency in MS Excel and data analysis tools

Location & Eligibility

Where is the job
Noida, India
On-site at the office
Who can apply
IN

Listing Details

Posted
April 29, 2026
First seen
July 3, 2026
Last seen
July 11, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
20%
Scored at
July 3, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Apply for this position

4 other jobs at Paytmpayments

View all →

Explore open roles at Paytmpayments.

P
Analytics & AI Lead (Growth / CLM) , Sr. Manager/DGM, SMB, Noida
Full-time Employment
P
Team leader - O&G Adjacent 2 - Kollam
Full-time Employment
P
Area Sales Manager - Assistant Manager - Noida (Oil & Gas - Adjacent 1)
Full-time Employment
P
Team Leader - O&G Adjacent 2 - Kamrup
Full-time Employment

Similar Deputy Manager jobs

View all →
somewheresomewhereRemote
Customer Success Associate (Roofing & Solar) - 61052851880
Remote
Soho House & Co.Soho House & Co.
Sales & Operations Assistant, Soho Home
206toursold206toursold
Accounting Operations Assistant
Commensurate with Experience
Full-Time
CertikCertik
Operation Assistant
USD 60000–80000
Full-time
Woven By ToyotaWoven By Toyota
Workplace Operations Assistant
Fixed Term Employee
Current JobsCurrent Jobs
Operations Assistant

Browse Similar Jobs

Manager6.7kAssistant Manager5.5kTeam Member5.4kEngineer4.1kDirector3.2kAssistant3.2kAssociate3.1kTechnician3.1kConsultant2.9kCoordinator2.5kData Collector2.4kSupervisor2.2kFitness & Wellness2.1kPart Time1.9kTeam Leader1.8kAnalyst1.8kRestaurant General Manager1.6kOperator1.5kSocial Worker1.4kLead1.4k
Newsletter

Stay ahead of the market

Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

A
B
C
D
Join 12,000+ marketers

No spam. Unsubscribe at any time.

P
EMI Ops - Deputy Manager - Enterprise Mid-Market - Noida
Apply Now