People Solutions Center

United States·St. Louismid

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Quick Summary

Overview

SQSH is a grassroots nonprofit that nurtures connection, healing, and empowerment within our St. Louis Metro Area’s LGBTQIA+ community. We envision a liberated St. Louis where queer and trans people of all identities are safe, secure, and empowered through compassion, healing, and community.

Requirements Summary

Experience in peer counseling or related support fields such as crisis management, helpline or hotline services, or counseling Experience facilitating effective group and individual decision-making practices Experience working in grassroots…

Technical Tools

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SQSH is a grassroots nonprofit that nurtures connection, healing, and empowerment within our St. Louis Metro Area’s LGBTQIA+ community. We envision a liberated St. Louis where queer and trans people of all identities are safe, secure, and empowered through compassion, healing, and community.

We have an opportunity for a Helpline Manager to lead our Peer Support Helpline - one of the most impactful services we provide to our community and the only LGBTQIA-specific peer support warmline in the St. Louis region. This role oversees helpline operations, supervises peer counselors, and strengthens the systems and team culture needed to provide compassionate, identity-affirming support and resource referrals to callers. The Helpline Manager works closely with staff and contractors to maintain helpline coverage, support training and development, and ensure the program continues evolving to meet community needs. This is a full-time, hybrid position with salary range of $53,700-$70,000, requiring 40% in-person work and 60% remote work. The opportunity is grant-based; it starts in May 2026 and runs through December 2026 with renewal likely. Annual renewal is contingent upon program success and grant funding. 

Responsibilities

~1 min read

→Oversee daily operations of the Peer Support Helpline
→Supervise helpline associates/operators
→Maintain helpline hours, schedules, and shift coverage
→Review call logs and program data to identify trends and community needs
→Recruit, onboard, and train new peer counselors
→Provide coaching, feedback, and regular check-ins with operators
→Facilitate team meetings, call debriefs, and training sessions
→Maintain helpline protocols, documentation, and systems
→Coordinate with internal teams/departments on outreach, resources, and reporting
→Serve as a Helpline Operator at least one helpline shift per week

Requirements

~1 min read

3–5 years of experience in program coordination, people management, product management, team leadership, or a related field
Strong communication, facilitation, collaboration, and relationship-building skills
Ability to manage operations, scheduling, and program systems
Commitment to LGBTQIA+ affirming and community-centered care
High empathy, emotional intelligence, and emotional maturity 
Strong active listening, conflict resolution, organizational and time management skills
Proficiency with Google Drive, Gmail, and Google Calendar
Ability to work evening/weekend hours as required by events/meetings and helpline emergencies

Requirements

~1 min read

Experience in peer counseling or related support fields such as crisis management, helpline or hotline services, or counseling
Experience facilitating effective group and individual decision-making practices
Experience working in grassroots nonprofits

At SQSH, we value diversity and encourage candidates from under-represented communities to apply.