Business Automation Engineer

United Kingdom·Birminghamfull-timemid

EngineeringAutomation Engineer

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Quick Summary

Overview

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work,

Technical Tools

EngineeringAutomation Engineer

What We Offer

~2 min read

As part of the Customer Care Service Design team, a Business Automation Engineer is responsible for identifying operational inefficiencies and transforming manual processes into scalable, automated solutions that improve how our teams work.

He/She leverages a combination of workflow automation, data platforms, cloud technologies, and emerging AI capabilities to build reliable solutions that reduce manual effort, improve operational consistency, and enable Customer Care teams to scale efficiently.

Working closely with stakeholders across Customer Care, Product, Engineering, and other business functions, the Business Automation Engineer translates operational challenges into practical automation opportunities and delivers solutions using our supported technology stack, including Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and emerging AI-powered tools.

Their work alternates between supporting the day-to-day stability of our tooling ecosystem and delivering roadmap initiatives that improve operational efficiency, automation maturity, and user experience.

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Responsibilities

~1 min read

Design, develop, test, and deploy automations that eliminate manual work and improve operational efficiency.
Maintain and enhance existing automations, integrations, and workflows to ensure reliability and scalability.
Troubleshoot issues and provide ongoing support for deployed solutions.

Partner with stakeholders to understand pain points, process gaps, and operational challenges.
Convert business requirements into clear automation designs and implementation plans.
Balance speed, simplicity, and long-term maintainability when designing solutions.

Build solutions using supported enterprise platforms including Make.com, Airtable, AWS, Zendesk, and approved AI technologies.
Explore opportunities to incorporate AI capabilities and intelligent automation where they can improve operational outcomes.
Support experimentation and validation of new technologies that could increase automation maturity across the organization.

Contribute technical expertise to roadmap projects and cross-functional initiatives.
Collaborate with Tooling, Operations, Product, and Engineering teams to deliver automation solutions aligned with business objectives.
Help ensure solutions are documented, maintainable, and scalable.

Manual effort is reduced through reliable automation.
Solutions are adopted and valued by internal users.
Automations require minimal ongoing maintenance after deployment.
Operational inefficiencies are proactively identified and addressed.
Roadmap initiatives are delivered successfully and sustainably.
AI and automation opportunities are evaluated pragmatically and implemented where they provide measurable value.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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