Travel Experience Specialist

We are seeking dedicated Travel Experience Specialist that are passionate about enhancing the experience of business travelers. 

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! 

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. 

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  Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.

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  Support and engage with our customers with their global business travel requirements

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  Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.

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  Exceed customer expectations e when managing bookings, queries and requests.

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  Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate 

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  Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
  

• Have great communication skills, fluency in English, both written and spoken is essential.

• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.

• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.

• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.

• Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.

• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.

• Embody our values, add to our company culture and are passionate about travel.

• Are comfortable with an office based environment and have shift flexibility.
  

• Native or fluent level of English.

• Experience in a customer facing role whether that be retail or call centre environment.

• Experience supporting customers via email, live chat, and phone are a benefit.

• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Talent Acquisition Interview - 30mins Virtual
Team lead and Team manager interview - 90 min IRL
Final interview - 30mins virtual


Working Hours & Conditions

• Based at our Birmingham City Centre office 3 days per week, with the flexibility to work from home for the remaining 2 days once you're fully onboarded.

• Working hours are on a rotational basis between 8am - 7pm

• Weekly working hours will be 37.5

• You'll work 1 weekend in every 7, with your schedule shared well in advance so you can plan around it.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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