Customer Support Representative: Booking platform : Croatian

Start : remote only already based anywhere in Greece, if from abroad on-site in Athens: both start: 17th April

Position: Customer Support Representative

Location: remote, Greece

Work model: on-site, 100%

Employment type: Full-time

Remuneration: Base salary. 

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  Respond promptly and professionally to incoming customer inquiries through various communication channels

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  Research and identify effective solutions to resolve customer issues or concerns

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  Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management

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  Provide accurate and complete information using appropriate tools, systems, and procedures

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  Maintain a high standard of customer service and contribute to a positive customer or partner experience

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  Collaborate with internal teams to ensure seamless communication and issue resolution.

• Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.

• High school diploma or equivalent qualification

• Minimum of 6 months experience in customer service, hospitality, retail, or a related field

• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively

• Proficiency with computers and customer service tools

• Eligibility to work in Greece.