Customer Service Representative Second Shift

Oh-Pickerington-mid

Customer Support SpecialistCustomer

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Key Responsibilities

Answer phones in a friendly manner and assist callers with a variety of questions.

Technical Tools

Customer Support SpecialistCustomer

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service
Handle all front desk related activities not limited to:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check ID and Member barcodes into the system
- New member sign-up
- Take prospective members on a tour of the club
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Assist in monitoring for safety of persons and cleanliness in the club
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude at all times
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent preferred
Must be 18 years of age or older

Physical Demands

Continual standing and walking during shift
Continual talking in person with members and answering incoming membership calls
Must be able to occasionally lift up to 50 lbs
Will dilute and clean with chemicals during shift
Clean and sanitize equipment and often used surfaces in the club
Monitor club and assist members throughout entirety of shift