Customer Service Agent PM Shift: Orlando International Airport

United States·Orlandoentry

Customer Support SpecialistCustomer

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Quick Summary

Overview

About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality,

Technical Tools

Customer Support SpecialistCustomer

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the Role

~1 min read

As a Customer Service Agent (Ambassador), you’ll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you’ll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day.

Requirements

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At least 1 year of customer service experience at the airport or 2 years of general customer service
Ability to be proactive/engaging/positive throughout their shift
- Ability to smile when interacting with passengers
Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
Ability to stand, move, and/or sit for periods of up to 10 hours
Ability to carry and/or lift up to 15lbs
Ability to obtain a Security Identification Display Area (SIDA) badge
Ability to pass a drug screening test
Fluent/Near Fluent in speaking and writing in the English language
Fluent/Proficient in speaking a language other than English
Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

What We Offer

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✓Team members will start at $19.50 per hour.

✓All eligible full-time employees may participate in medical, dental, and vision insurances after 90 days of employment.

✓All qualified team members are eligible and will automatically be enrolled in a matching 401(k).

✓Paid Time Off (full-time only) and Sick Time Off will be accrued and be made available after the first 60 days at an accrual rate of 1 hour for every 40 hours worked.

✓Paid Bereavement up to 5 days a year will be available to team members after 60 days.

Candidates that have full availability will be considered over those that do not.
The PM shift hours are between 1:30pm-10:00pm.
All team members are expected to work at least one weekend day (Sunday and/or Saturday).

We look forward to your application!