Computer User Support Analyst 2

The Oregon Institute of Occupational Health Sciences is an independent research institute within OHSU that is dedicated to health and safety in the workplace. The Institute receives its base funding from the Oregon Workers' Compensation Fund and leverages this base funding to secure federal government grants in basic, clinical, and applied research. We perform biomedical/occupational research and innovation for a healthy workforce, aimed at promoting health and reducing disease and disability among workers across the nation, particularly in Oregon.

 

The Computer User Support Analyst 2, reporting to the Sr. Institute Administrator, provides technical support, diagnostic assistance, operating instruction and formal training for computer users and computing resources in Occupational Health Sciences; this involves supporting ~100 computers, both on campus and in a remote-work environment. This position also partners with and provides back-up to the Vollum Institute Senior Systems Analyst when needed.

• Coordinate requests for installation of new hardware.
• Evaluate and make recommendations for routine and project-specific computing needs.
• Order computers, printers, software, and hardware through the ITG service center and directly from vendors including OETC, Apple, Dell, etc.
• Install, configure, and maintain new hardware and software.
• Maintain software license records to verify compliance with vendor-licensing agreements.
• Maintain computer, printer, and accessory inventory (including locations) and warrantyinformation.
• Manage own P-card and reconciliation, purchase orders, and CSG service contract submissions.

• Provide training on teleconferencing and video conferencing systems, including Owl and Webex.
• Set up, support, and instruct on audiovisual hardware and software for presentations, including seminars, journal clubs, interviews, conferences, and meetings, coordinating with EdCOMM as needed.
• Serve as backup to the Institute’s Outreach Team for website maintenance and technical support for Summer Institute and twice-yearly symposia, and managing the O2 OccHealthSci webpage.
• Manage Institute loaner computers and other technology.
• Work with ITG and the IPS Office re: connecting computers running scientific instruments to the OHSU network, requesting any necessary exceptions/exemptions.
• Provide technical support for scientific instruments and the computers running them.

• Arrange for and log vendor-provided maintenance.
• Maintain, strategize, and troubleshoot department backup systems, including servers, external hard drives and client-side use of OHSU-approved network/cloud storage.
• Recognize signs of data corruption and take steps to maintain data integrity.
• Attempt to restore data lost due to system failure or operator error.
• Conduct performance analysis and take action to improve system performance.
• Assist users with data transfers.

• Serve as the Institute’s technology liaison with ITG.
• Forward pertinent ITG communications to Institute management and staff.
• Attend monthly ITC meetings.
• Submit IAMS requests for existing employees.
• Coordinate various technology-related projects.
• Assist coworkers with shared email/calendars, listservs, OHSU network shared drives (e.g., the X-drive and OneDrive), Citrix and VPN for remote access, OHSU’s ACC server access/data storage, wireless configurations, etc.
• Implement and maintain OHSU’s technology compliance standards.
• Provide data re: anticipated computer and technology needs to inform the annual budget process.

Other duties as assigned.

• Associate’s degree plus two years’ computer support or IT experience; OR
• Bachelor’s degree in computer science or related field; OR
• An equivalent combination of training and/or experience.

• Bachelor’s degree in computer science.
• At least two years of experience with hardware troubleshooting and repair onboth Mac and Windows platforms.
• At least two years of experience providing end-user support.
• OHSU experience.
• Experience providing A/V and tech support for virtual and in-person events.
• Knowledge of Adobe Creative Suite applications.
• Oracle iExpense and iProcurement experience.
• Familiarity with standard audiovisual and teleconferencing equipment.
• Familiarity with command-line utilities.
• Proven ability to coach as you learn.
• Experience with Active Directory and Exchange Online accounts.
• Experience with Drupal or another CMS or other web authoring tools.
• Networking experience.
• Drive, initiative and follow-through abilities.
• Experience with Python or R programming language appreciated but not required.
• Familiarity with LMS software.

• Strong knowledge of and skills in hardware troubleshooting and repair on both Mac and Windows platforms (at least one year experience).
• Strong knowledge of and skills in providing end-user tech support for both Mac andWindows users (at least one year experience).
• Knowledge/proficiency in adding or replacing RAM and hard drives.
• Experience working in an Active Directory environment with network drives on mixedplatform clients.
• Experience with purchasing/procurement (purchase orders, P-cards, etc.).
• Demonstrated proficiency with self-directed task management.
• Ability to communicate (verbally and in writing) technical information/guidance in amanner easily understood by end users.
• Exceptionally strong knowledge of currently used OHSU software: MacOS, Windows,Microsoft Office.
• Experience with Outlook for Mac and Windows and knowledge of Apple Mail Calendar/Contacts.
• Exceptional ability to multi-task, prioritize, and manage multiple short-/long-termprojects. 
• Exceptional customer-service skills in supporting end users at all levels.

Hybrid/flexible work arrangement is negotiable. Position will require on-site, in-person support during core business hours for problem solving, setup and receipt of computer equipment, and technical support for seminars and training events. General office environment, with frequent interruptions, noise, and interpersonal interactions. May be required to provide technical support outside the typical 9:00am – 5:00pm, Monday – Friday workday.

 

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu