Pigment2mo ago

Head of Technical Account Management - AMER

Toronto Or New York CityFull Timeexecutive

Customer SupportManagementTechnical Account Manager

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Quick Summary

Overview

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data,

Technical Tools

Customer SupportManagementTechnical Account Manager

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

The Success Advisory team provides expertise across the Customer Success organization through:

-Paid offerings: We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.

-Strategic Engagements: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.

Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.

As the Head of Technical Account Management - AMER, you will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.

You will lead a team of experts delivering high-impact technical and change management guidance through both Pigment Success Plans and strategic engagements.

This is a regional leadership role for a premium enterprise post-sale advisory business, combining team leadership, operating model design, and executive partnership across strategic accounts.

Regional Leadership:

Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs.

Scale and enhance the Success Advisory function in AMER, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.

Build and lead a high-performing team specializing in Pigment Success Plans.

Pigment Success Plans:

Oversee the design and delivery of Pigment Success Plans in AMER

Enhance our offering based on client feedback, best practices and collaboration with other teams.

Ensure high-quality, personalized or scaled experiences depending on the segment.

Operational Excellence:

Establish operational frameworks for efficient Pigment Success Plans delivery.

Track KPIs and use analytics to optimize service offerings.

Ensure thorough documentation of advisory engagements.

Cross-Functional Collaboration:

Partner with Product, R&D, Professional Services and Customer Success teams, providing AMER-specific feedback.

Collaborate with GTM teams to identify upsell opportunities.

Represent the AMER customer voice to influence the product roadmap.

Become a cornerstone of our success organization by providing expertise in various areas.

Team Development:

Recruit, mentor, and develop a diverse team of experts.

Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success..

Success Metrics:

Customer Impact: Increased adoption, retention and expansion for customers engaged in Success Advisory Plans.

Operational Excellence: Improved efficiency in service delivery, measured through engagement completion rates (i.e. Delivery Rate) and customer feedback (CSAT, NPS).

Revenue Growth: Contribution to expansion revenue through upsell/cross-sell of Premium Success Plans.

5+ years in customer-facing roles, with experience in Enterprise SaaS products.

2+ years experience building and leading a team

Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

Strong operational and technical skills (EPM, Solution Architecture, SQL, API).

Exceptional communication skills and the ability to collaborate cross-functionally.

Data-driven approach to strategy and optimization.

Visionary leader who aligns technical solutions with business outcomes.

Demonstrated ability to design and scale innovative success programs that deliver measurable business impact.

Deep understanding of customer success, technical advisory, and enterprise clients needs.

Collaborative and inspiring team leader.

What We Offer:

Competitive compensation package

Stock options to ensure you have a stake in Pigment's growth

Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Trust and flexible working hours

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco

High-end equipment (based on stock/availability) to do your work in the best conditions

Employer-sponsored 401(k), enabling you to prepare for retirement

Listing Details

Posted: January 22, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 33%
Scored at: April 22, 2026

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Pigment

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Pigment is a cutting-edge planning platform designed for agility and scale, empowering businesses to make informed decisions and adapt quickly to changes.

Employees

350

Founded

2019

Domain

Jobs

External application · ~5 min on Pigment's site

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