Pigment7h ago

New

USD 150000–165000/yr

Customer Success Manager, EPM - San Francisco or Austin

San FranciscoFull Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale.

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Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.

Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.

Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.

Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.

Lead the development of the Pigment community through thought leadership, events, and developing best practices.

Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

BA/BS degree required, MBA or other relevant advanced degree preferred.

3 years of experience in customer success, account management or a similar role within a software/SaaS company.

You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.

5 years of experience in account management, sales, or professional services at a software/SaaS company.

Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.

Experience preparing and delivering presentations targeted to a senior audience.

Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.

Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.

Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London

High-end equipment (based on stock/availability) to do your work in the best conditions

Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community.

Never Settle — We operate with rigor, ambition, and a constant drive to improve.

Go for it — We are action-oriented and believe learning comes through execution.

Be real, be humble — We lead with empathy, openness, and honest feedback.

Champion our Customer — We solve what matters most and help customers succeed in complex environments.

Location & Eligibility

Where is the job

San Francisco

Hybrid — some on-site time required

Who can apply

Same as job location

Listing Details

Posted: May 13, 2026
First seen: May 13, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 81%
Scored at: May 13, 2026

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Pigment

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Pigment is a cutting-edge planning platform designed for agility and scale, empowering businesses to make informed decisions and adapt quickly to changes.

Employees

350

Founded

2019

Domain

gopigment.com

Jobs

View 81 jobs

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Salary

USD 150000–165000

per year