Usher at Heinz Hall - Part-time

Who is the Pittsburgh Symphony Orchestra?
Known for its artistic excellence for more than 130 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene.  The internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music.  

Job Purpose:
The purpose of this position is to provide premiere customer service for all patrons of Heinz Hall and to provide prompt, efficient, professional, and courteous assistance to Heinz Hall patrons.

Essential Duties and Responsibilities:

• Act as the first point of contact for patrons as they enter the building, providing a warm customer-oriented experience.
• Scan patron tickets upon entering the Hall and escort patrons to their seats.
• Distribute program books/inserts to appropriate Hall locations and hand programs to patrons.
• Handle ticket problems and patron complaints.
• Assist patrons with disabilities.
• Provide directions and respond to patron inquiries with a consistent customer service tone.
• Maintain a professional appearance and a courteous attitude towards all guests and staff at all times.

Required Education, Experience and Abilities:

• Ability and willingness to work evenings and weekends a must! Ushers must be available for all regularly scheduled events on the Heinz Hall performance calendar.
• Experience working directly with the public.
• Prior usher experience or classical music knowledge helpful but not required.
• Outstanding customer services skills. 
• Ability to communicate effectively with patrons.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Ability to work independently and/or with others as needed.
• Ability to maintain composure and perform well under pressure. 
• Ability to problem solve and take initiative in crisis and emergency situations.

Physical Requirements:

• Ability to stand, walk, and be physically mobile for extended periods of time.
• Ability to navigate multiple steps and sloped aisles in dimly lit areas.
• Must be able to tolerate heights.

Compensation:
This is a part-time, non-exempt position with a starting hourly rate of $12.05/hour.

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. 

The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function.  Consideration will be given to such requests. Such requests should be directed to Human Resources.