7d ago

Seasonal Real-Time Analyst

Remotemid

OtherReal Time Analyst

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Monitor real-time and historical adherence to schedules, break times, and productivity. Monitor real-time and historical volume, performance metrics, and KPIs across phone, email, and chat channels.

Requirements Summary

Strong analytical skills with a keen attention to detail. Proficiency in Microsoft Excel. Prior experience as a Real-Time Analyst (RTA) or in a similar role.

Technical Tools

OtherReal Time Analyst

Seasonal Real-Time Analyst
Philippines Temporary Remote

Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.
The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.
We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Summary: The Seasonal Real-Time Analyst will be responsible for monitoring real-time and historical adherence to schedules and break times, analyzing productivity, and tracking associate activities. This role involves providing actionable recommendations to the Workforce Manager and Workforce Lead.

What You’ll Do
Key Responsibilities:

Monitor real-time and historical adherence to schedules, break times, and productivity.
Monitor real-time and historical volume, performance metrics, and KPIs across phone, email, and chat channels.
Analyze associate activities and provide performance recommendations to the Workforce Manager and Workforce Lead.
Track and report performance metrics and KPIs for phone, email, and chat.
Provide real-time support and skilling adjustments to ensure optimal staffing and service levels.
Collaborate with the Workforce Manager and Workforce Lead to develop and implement strategies for improving overall efficiency.
Utilize analytical skills to identify trends and areas for improvement.
Prepare and maintain detailed reports and documentation.

What You Should Have
Skills, Qualifications and Requirements:

Strong analytical skills with a keen attention to detail.
Proficiency in Microsoft Excel.
Prior experience as a Real-Time Analyst (RTA) or in a similar role.
Ability to multitask and manage multiple priorities effectively.
Excellent communication and teamwork skills.
Experience with NICE CXone is a plus.

What You Can Expect
Working Conditions

Position requires seasonal and fully remote work scheduled from Monday to Friday, US Pacific Time
Position requires regular, continuous use of computer.
Position requires regular sitting and standing.
Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
Position requires time and screen tracking via Hubstaff

Work From Home Requirements

Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
Reliable high-speed internet access
Noise-cancelling headset
Private, distraction-free environment

Pay Range