Customer Success Manager Italy (m/f/d)

Full-time

Milan

As of Now

Permanent

PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.

PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!

PlanRadar is looking for an experienced Customer Success Manager for Italy to join our global Customer Success team and take ownership of a growing SMB customer portfolio in one of our growing markets. 

As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar’s features effectively to achieve measurable outcomes and long-term value. You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention.  

While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar. 

• Own the onboarding, implementation, and adoption journey for customers in one of our growing markets
• Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects
• Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
• Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realization
• Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
• Minimise customer churn through continuous engagement, education, coaching, and persuasion
• Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience 

• You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management
• Alternatively, you have a background in construction or real estate, combined with experience working with customers and digital solutions
• You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
• You have excellent Italian (native-level or C2) and strong business English skills
• You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success