Customer Support Executive

When it comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry.

With 160,000+ professionals across our communities and a constant stream of content, courses, events, and memberships, we help our members learn, connect, and grow. Our executive events are a key part of that mission—bringing together senior leaders to share insights, tackle industry challenges, and build meaningful relationships.

Every year, we engage attendees, speakers, partners, and members from some of the world's leading organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber.

We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support channels, elevating the overall member experience by resolving queries and ensuring our users maximize the value of our platform.
Beyond day-to-day support, you will spearhead forward-looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast-growing, collaborative environment.

• →

• Enhanced family policies.

• Private Medical Insurance.

• Life Insurance (4x salary).

• On-demand therapy, coaching, and mental fitness support through Oliva.

• Heavily subsidised gym membership via Wellness Hub.

• Cycle to Work and Workplace Nursery schemes.

• Flexible working hours, allowing you to work when you are most productive.

• Monthly allowance via ThanksBen (£600 annually in year one, increasing with tenure).

• Personal L&D budget (£500 annually in year one, increasing with tenure).

• Four paid Learning & Development or Volunteer Days each year.

• Team training and development opportunities.

• New tech setup including laptop, screen, mouse, and keyboard.

• Company social events.

• A collaborative, ambitious, and supportive working environment.

At The Alliance, we're committed to creating a workplace that is free from discrimination and bias, where everyone has equal opportunities to succeed and contribute.

We know our work here is never done, and we continue to strive for a more inclusive environment every day.

If you're worried you don't meet every requirement listed, don't let that stop you from applying. Unique backgrounds, experiences, and perspectives are essential to our ability to innovate and grow, so if you think you'd be a great fit, we'd love to hear from you.