→Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
→Resolve and/or refer more complex technical problems through a defined escalation process.
→Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
→Log and track inquiries using a problem management database and maintains history records and related problem documentation.
→Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are / Basic Qualifications

Other Qualifications

→Interpersonal skills to interact with customers and team members
→Strong communications skills
→Organization skills to balance and prioritize work
→Analytical and problem solving skills
→Leadership skills to mentor and provide guidance to less experienced personnel
→Ability to work individually as well as in a Team Environment, Work Environment, Office environment.

Work environment:

#LI-DNI

Help Desk Technician

Listing Details