pomeroy

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, contai

Responsibilities: Provides on-site client facing support; including installation, servicing, and repairing systems. Quality checks operational status of system equipment before deployment Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Ensures issues

Responsibilities Provides on-site client facing support; including installation, servicing, and repairing systems. Quality checks operational status of system equipment before deployment Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Ensures issues

Responsibilities: The EUC senior support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provid

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

Role OverviewJoin a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructur

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

HR Generalist/Benefits Specialist Summary The Compensation and Benefits Specialist is a hands-on, execution-focused role responsible for the day-to-day administration of Pomeroy’s U.S. and Canada compensation and benefits programs. This position has a strong operational and employee-service focus an

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

IT resource required: Deskside support on-site is requested due to the frequent PC issues incurred Network support contacts/escalation points ? need the ability to raise a ticket and obtain a prompt response Unix support contacts/escalation points ? need the ability to raise a ticket and obtain a pr

General Function: With moderate supervision, follow/adhere to documentation, policies and procedures to perform basic tasks to support Depot Repair client accounts. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may b

General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring

Key Responsibilities include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in re

Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Same as a Level I, but 2-3 years of experience and slight added duties of assisting fellow technicians in trouble shoo

Key Responsibilities include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in re

General Summary: The HRIS Analyst is responsible for ensuring data quality and creating reports and dashboards for internal clients. The incumbent resolves system issues and provides guidance to end users. The role is involved in improving the system through eliciting requirements, creating and runn

Director – IT Product Solutions Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related

Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Printer Technician preferred but not required to apply. Core Function: This role will manage an assigned service zone and assist in other service zones when needed to en

Entry Level Security Administrator – Roles and Responsibilities Core IAM Responsibilities: Manage user lifecycle processes including on-boarding, transfers, and off-boarding Implement and enforce Role-Based Access Control (RBAC) and least privilege access Configure and monitor multi-factor authentic