Customer Service Agent

🚗 About Poppy

The future of mobility is shared!

Poppy is reshaping the way Belgium moves. Launched in 2018 by D'Ieteren Automotive, we have grown from a 350-car startup in Antwerp to an 85+ people scale-up offering two complementary mobility solutions: shared mobility (our iconic red cars and vans in Brussels, Antwerp and the BE airports), and flexible leasing for businesses through Poppy Lease.

Whether someone jumps into a red Poppy for a quick trip, heads out for a weekend escape, or a fleet manager rolls out Lease across an entire team, … Our mission stays the same: making mobility flexible, accessible and better for our cities. 

🚗 About the Role

Ready to reinforce our Poppy Customer Service team? As a Customer Service Agent, you will keep the engine running and help us level up: taking ownership of customer interactions, delivering outstanding support and helping strengthen customer loyalty as we continue to grow and expand.

Do you get genuine satisfaction from turning customer questions into positive experiences?
Are you known for your strong communication skills and a positive, empathetic approach?
Are you energized by collaborating with colleagues to achieve targets and drive results?
If so, you might be exactly who we are looking for. Keep on reading!

Within this scope, your main responsibilities will include:

• You are the first point of contact for our customers (via mail, live chat, call) and ensure every interaction reflects the Poppy vibe and tone-of-voice.

• You support customers throughout their journey and proactively think along to create the best possible customer experience.

• You help monitor and maintain the quality of customer interactions and escalate complex cases when needed.

• You identify recurring customer issues and share insights with the team to help improve processes and overall customer experience.

• You bring a solid first experience (1-3 years) in both hands-on back-office support and customer-facing roles.

• You have excellent communication skills in Dutch, French and English.

• You are digitally fluent and comfortable working with various tools and platforms. 

• You are a true customer advocate: someone who listens, cares and goes the extra mile with a positive attitude and a smile.

• You have a strong commercial mindset and are a true team player. 

• Not required, but bonus points if you are already a proud Poppy customer and advocate. 

🚗 Our Offer

• A great opportunity in high-growth scale-up and a chance to directly contribute to Poppy’s continued success.

• A fast learning curve in a dynamic and driven team, where wins are celebrated.

• A competitive package and a flexible working environment.