Health Center Manager

United States·Springfield,SpringfieldFull Time - Non-Unionmid

OtherHealth Center Manager

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Overview

About Us Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research.

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OtherHealth Center Manager

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

The Health Center Manager oversees the day-to-day operations of the PPLM health center in Springfield, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.

The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

Manage daily health center operations, staffing, scheduling, and patient flow

Supervise unlicensed staff and Team Leads; support performance and development

Monitor budget, productivity, visit volume, and operational metricsUse data to drive quality improvement and patient experience initiatives

Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards

Partner with HR on hiring, training, and performance management

Oversee appointment templates, cash handling, inventory, and facilities coordination

Address patient complaints and risk management issues collaboratively

Bachelor’s degree preferred; equivalent experience considered

3–7 years of staff management experience preferred

Healthcare or clinical operations experience preferred

Strong communication, organization, and problem-solving skills

Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)