Forward Deployed Engineer (Immuware) - Remote, US

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Immuware's customers, including Employee Health nurses; occupational health managers; and compliance professionals, work in one of the most requirement-heavy environments in healthcare IT. Regulations shift. Organizational structures change. New workflows emerge. Each of these changes often means hands-on work is needed inside their Immuware environment.

The Forward Deployed Engineer (FDE) exists to meet that need. You are both technically driven and a proactive, friendly, and compelling person.

You will be embedded in the post-sales customer experience, you are not an account management, not executing billable project work, and not break-fix support.

You show up on customer calls, quickly understand the technical needs of a health-system nurse manager and what they are trying to accomplish, and provide the polished product quickly, ensuring a positive experience.

As our Forward Deployed Engineer (FDE) you will be the proactive technical resolution of customer problems end to end:

From meticulously understanding the clients needs and proactively building those solutions, you ultimately serve as the bridge between customer needs and internal product and engineering teams.

You're measured on customer outcomes, not on activity.
This role partners closely with our Customer Success Managers, who own the overall customer relationship, strategy, and commercial outcomes.

After two months, you are now independently leading a scoped customer sync, having built trust with customers technical teams, and delivering against customer requirements and timelines.

At three months in, you are now independently managing multiple healthcare customer engagements, contributing reusable playbooks and tooling, and surfacing product feedback that helps convert bespoke implementation patterns into scalable capabilities.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.

• Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.

• Interview #1: Brief intro screen with our People Ops team

• Interview #2: Introduction with the Hiring Manager

• Interview #3: Team Panel

• Interview #4: Alignment interview with Senior Leadership

If you don’t move forward to the next round, we’ll make sure you know as soon as possible.

Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.

We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like "See resume" or N/A won't lead to an interview. Have some fun with it, we actually read these!

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.