Prosper1mo ago

USD 145000–181000/yr

UX Researcher

United States·San FranciscoFull-Time Employeemid

DesignUx Researcher

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Quick Summary

Overview

Your role in our mission We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements.

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Your role in our mission

We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

Design and implement comprehensive research plans for complex projects in a fast-moving environment

Regularly present at Town Hall and All Tech meetings

Synthesize research findings into actionable insights and effectively communicate them to stakeholders

Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

Expand our research repository to make insights accessible and usable by the broader organization

Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

Proactively identify research opportunities that could improve product strategy and user experience

Advocate for user needs in strategic planning and prioritization discussions

Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.

A work history in the financial services industry is preferred

Knowledge of various research methodologies and when to apply them effectively

Strong cross-functional partnership skills

Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

Comfort working in an agile environment and adapting research approaches to support rapid iteration

Ability to balance strategic research initiatives with tactical needs

Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

Willingness to manage parts of ResearchOps and self-serve recruitment

Proficiency with analytics software like Heap, Posthog, or similar is preferred

A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work

Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security

Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage

Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

Recruiter Call: A brief screening to discuss your experience and initial questions

Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member

Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills

Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises

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About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results

www.prosper.com

Our Story & Team // Our Blog

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.

Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

*All personal loans are made by WebBank.

¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.