UX Researcher

 

We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

Design and implement comprehensive research plans for complex projects in a fast-moving environment

Regularly present at Town Hall and All Tech meetings

Synthesize research findings into actionable insights and effectively communicate them to stakeholders

Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

Expand our research repository to make insights accessible and usable by the broader organization

Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

Proactively identify research opportunities that could improve product strategy and user experience

Advocate for user needs in strategic planning and prioritization discussions

Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.

A work history in the financial services industry is preferred

Knowledge of various research methodologies and when to apply them effectively

Strong cross-functional partnership skills

Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

Comfort working in an agile environment and adapting research approaches to support rapid iteration

Ability to balance strategic research initiatives with tactical needs

Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

Willingness to manage parts of ResearchOps and self-serve recruitment

Proficiency with analytics software like Heap, Posthog, or similar is preferred

Recruiter Call: A brief screening to discuss your experience and initial questions

Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member

Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills

Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises