CRM Data Governance Specialist

We are looking for a highly analytical and detail-oriented CRM Data Governance Specialist to join our Revenue Operations team. In this role, you will be responsible for establishing and maintaining CRM data governance practices that ensure data accuracy, consistency, and integrity across our global go-to-market organization.

You will collaborate with Revenue Operations, Sales, Marketing, Customer Success, Finance, Analytics, and technical teams to build scalable data governance frameworks, improve data quality, and enable trusted reporting and business decision-making.

• Establish and maintain enterprise CRM data governance frameworks, policies, and standards.
• Define data ownership, stewardship models, validation rules, and governance processes.
• Develop and maintain CRM data dictionaries, field definitions, and documentation.
• Ensure role-based security, data access controls, and compliance with governance policies.
• Promote best practices for CRM data management across global business teams.

• Lead CRM data cleansing initiatives, resolving duplicates, incomplete records, and inconsistent data.
• Conduct regular data quality assessments focusing on completeness, accuracy, consistency, and timeliness.
• Design preventative data quality controls using validation rules, automation, and standardized processes.
• Manage the full CRM data lifecycle, including intake, enrichment, maintenance, archival, and retention.
• Identify root causes of recurring data issues and implement long-term corrective actions.

• Collaborate with Revenue Operations to align CRM data structures with business processes and KPIs.
• Partner with Sales, Marketing, Customer Success, Finance, and Analytics teams to define data requirements and workflows.
• Translate business requirements into technical specifications for CRM enhancements and integrations.
• Support organizational change initiatives by embedding data governance into new processes and system implementations.

• Ensure CRM data is analytics-ready to support dashboards, forecasting, executive reporting, and KPI tracking.
• Partner with Analytics teams to validate data sources, calculations, and reporting logic.
• Support recurring and ad hoc reporting requests through data validation and documentation.
• Improve trust in business reporting through consistent governance and standardized data practices.

• Support administration and governance of CRM platforms including Salesforce and HubSpot.
• Ensure CRM configurations remain aligned with business processes and enterprise data standards.
• Provide guidance and enablement to users on proper CRM data entry and governance best practices.
• Contribute to continuous improvements that enhance CRM usability, scalability, and operational efficiency.

• 5+ years of experience in CRM Data Governance, Data Management, or Revenue Operations within a global organization.
• Strong hands-on experience with Salesforce CRM, including data models, reporting, validation rules, and governance best practices.
• Proven experience leading CRM data cleansing, standardization, and quality improvement initiatives.
• Strong understanding of CRM data lifecycle management, governance frameworks, and stewardship principles.
• Experience supporting enterprise reporting, forecasting, and KPI management.
• Familiarity with CRM platforms such as Salesforce and HubSpot.
• Knowledge of revenue technology ecosystems including Domo, Traction, Zapier, or similar integration tools is an advantage.
• Strong analytical skills with the ability to research, investigate, and resolve complex data quality issues.

• Experience partnering with cross-functional global teams including Sales, Marketing, Customer Success, Finance, Revenue Operations, and Analytics.
• Strong stakeholder management and communication skills across both technical and business audiences.
• Ability to influence teams to adopt standardized data governance practices.
• Excellent documentation skills with the ability to define governance standards and business processes.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.

• Passion for building trusted, high-quality data environments.
• Detail-oriented with a strong commitment to data accuracy and integrity.
• Continuous improvement mindset with a focus on scalability and operational excellence.
• Strong problem-solving and analytical thinking capabilities.
• Collaborative approach with a customer-first mindset and commitment to business success.

• Salesforce Administrator Certification (Advanced Administrator, Platform App Builder, or equivalent).
• Experience working with global Revenue Operations teams.
• Familiarity with modern CRM ecosystems and enterprise reporting environments.
• Experience supporting data governance initiatives within fast-growing or multinational organizations.