Purple Technology
Purple Technology2d ago
New

Customer Support with Japanese CET/JST time

BrnoRemotemid
OtherJapanese
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours.

Technical Tools
slackcustomer-supportfintech
Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records.
  • Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
  • Crafting detailed, well-structured responses to ensure clear and effective communication
  • Processing requests according to established guidelines and procedures
  • Identifying and reporting issues or errors to the Team Leader or relevant department
  • Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting
  • Transcribing Japanese names into Latin characters accurately
  • Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution
  • Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
  • Strong ability to analyze and resolve issues while maintaining high service standards
  • Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
  • Bachelor’s degree from a Japanese university (preferred)
  • High technical aptitude and ability to quickly adapt to new software and financial applications
  • Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
  • Strong sense of responsibility, reliability, and teamwork
  • Self-motivated with a proactive approach to problem-solving
  • Ability to work in CET or JST time zone
  • Willingness to continuously learn and develop expertise in financial applications and trading platforms

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    Listing Details

    Posted
    May 11, 2026
    First seen
    May 11, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    76%
    Scored at
    May 11, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Purple Technology
    Purple Technology
    lever
    Employees
    125
    Founded
    2011
    Domain
    purple-technology.com
    Jobs
    View 9 jobs
    View company profile

    3 other jobs at Purple Technology

    View all →

    Explore open roles at Purple Technology.

    Purple Technology
    AI-Enhanced Automation QA Engineer
    Purple Technology
    Agent Platform Developer
    Purple Technology
    Agent Backend Engineer

    Similar Japanese jobs

    View all →
    Third BridgeThird Bridge
    Associate, Client Services - Japanese Speaker
    kalamkalamRemote
    Japanese OPI/VRI Interpretation Vacancy (Tokyo)
    Remote
    kalamkalamRemote
    Japanese VRI/OPI Interpretation Vacancy (Marketing Campaign)
    Remote
    kalamkalamRemote
    Japanese VRI/OPI Interpretation Vacancy - Canada -British Columbia
    Remote
    kalamkalamRemote
    Japanese VRI/OPI Interpretation Vacancy - Egypt
    Remote
    kalamkalamRemote
    Japanese VRI/OPI Interpretation Vacancy - Paraná
    Remote

    Browse Similar Jobs

    Manager5.7kAssistant Manager5.6kTeam Member5.2kEngineer3.3kDirector2.7kAssistant2.5kConsultant2.4kAssociate2.3kData Collector2.2kFitness & Wellness2.1kTechnician1.8kRestaurant General Manager1.8kSupervisor1.7kCoordinator1.7kTeam Leader1.6kAnalyst1.4kCrew Member1.3kBehavioral Health1.2kPart Time1.2kSocial Worker1.1k
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Purple TechnologyCustomer Support with Japanese CET/JST time
    Apply Now