Customer Success Manager

RemoteFull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Empower Every Team to Thrive Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.

Key Responsibilities

Own the full customer relationship - retention, renewal, and expansion across your book of business Carry and hit renewal and expansion revenue quotas tied to your accounts Lead Executive Business Reviews that show customers their ROI, surface…

Requirements Summary

Experience with Asana, HubSpot, or similar CS/CRM tools Background in HR technology or familiarity with employee engagement, performance management, or talent workflows Experience running QBRs or EBRs with director-level and above stakeholders…

Technical Tools

asanahubspotcustomer-successperformance-managementsaas

Empower Every Team to Thrive

Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.

We help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.

At Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable. In 2026, we were a finalist for Inspiring Workplaces Awards 🥳

Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):

·       97% response rate

·       82% overall favorability

·       98% favorable on the item "The people I work with treat each other with respect."

·      96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."

Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!

About the Role

~1 min read

We're looking for a Customer Success Manager to own and grow a portfolio of customer relationships from onboarding through renewal and expansion. This isn't a support role - it's a strategic partnership role. You'll be the person customers trust to help them get measurable results from our platform, and you'll carry retention and expansion revenue targets that directly impact the business. If you've built real relationships in SaaS, account management, or HR and want to bring that skill set to a product that actually works, this is the gig.

Responsibilities

~1 min read

→Own the full customer relationship - retention, renewal, and expansion across your book of business
→Carry and hit renewal and expansion revenue quotas tied to your accounts
→Lead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnership
→Become the product expert your customers rely on - map Quantum Workplace's platform to their specific business challenges
→Deliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needle
→Conduct product training sessions and demo additional tools when expansion opportunities arise
→Advocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experience
→Identify and cultivate customer champions for referrals, references, reviews, and case studies
→Contribute to the CS team's playbooks and processes - this team builds together

Proven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CS
Comfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions)
Strong communication skills - you can run an EBR with a CHRO and troubleshoot a workflow with an HR coordinator in the same afternoon
Ability to translate technical product functionality into business outcomes customers care about
Self-starter energy - you manage your own book, prioritize proactively, and don't wait to be told what's next
Detail orientation that keeps nothing from falling through the cracks across a multi-account portfolio

Nice to Have

~1 min read

Experience with Asana, HubSpot, or similar CS/CRM tools
Background in HR technology or familiarity with employee engagement, performance management, or talent workflows
Experience running QBRs or EBRs with director-level and above stakeholders
Exposure to subscription-based contract negotiation

Interview Flow: Employee Success chat > Hiring Manager conversation + exercise > Final Chief Customer Officer interview. We move fast and keep you in the loop every step.