Director, Implementation Engineering

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at www.RapidSOS.com.

• →Lead RapidSOS's enterprise Implementation Engineering team, driving the transformation from legacy, tool-based delivery to a flexible, code-and-repo-based, AI-forward way of working
• →Own delivery of solutions for a customer base of 250+ enterprise partners and customers, ensuring Voice AI, call routing, and emergency service integrations reliably handle mission-critical communications at scale
• →Stay hands-on with the technical work itself — writing code, architecting integration solutions, and troubleshooting alongside the team
• →Engage directly with customers when needed, bringing technical credibility to enterprise conversations and strengthening relationships with key accounts
• →Drive measurable improvements in customer onboarding velocity and satisfaction by collaborating with Product, Engineering, and Customer Success to translate implementation insights into platform innovations
• →Build and scale a high-impact team through strategic hiring, mentorship, and skills development — establishing the technical standards and operational frameworks that enable consistent delivery as complexity grows
• →Own the team's operational budget and vendor/tooling relationships, including scoping and managing implementation contractors and consultants, and build a reliable coverage model including a formal on-call rotation

• 8+ years of total experience in engineering, sales engineering, solutions engineering, or implementation engineering, including 3+ years managing technical teams, with experience in post-sales implementation
• Experience working with large enterprise customers, with a customer-centric mindset that cares about delivering solutions that enable and delight
• AI-forward experience doing integration work — comfortable coding, troubleshooting, and scaling technical solutions, and proactive about leveraging emerging tools to accelerate delivery
• Proficiency and experience with configuring REST APIs and using Python for integrations and implementations
• Genuinely hands-on — someone who wants to stay close to the technical work and lead by example, not just manage from a distance
• Strong communication and collaboration skills, with the ability to represent RapidSOS credibly in front of enterprise stakeholders
• Demonstrated expertise in problem-solving, from troubleshooting complex integrations to guiding a team through ambiguity
• Highly self-motivated, with a strong sense of ownership and the adaptability to thrive in a fast-paced environment where priorities shift quickly

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $190,000 - $220,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote