Savings Operations Analyst

LondonFull Timemid

OperationsOperations AnalystData & AI

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Quick Summary

Overview

Hello, We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners,

Technical Tools

OperationsOperations AnalystData & AI

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.

✨ Be brilliant: We show up with curiosity and energy, always striving for better.

🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.

💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role

As a Savings Operations Analyst, you will play a key role in ensuring the effective delivery and ongoing performance of our savings products. You will support the day‑to‑day management of third‑party suppliers and deposit aggregators, maintain consistently high service standards across the full customer journey, and produce clear operational, customer, and performance insights. You will also track competitor activity and market trends to inform pricing decisions and contribute to the development of our wider savings strategy.

Work collaboratively with our third-party supplier to understand, review and improve the direct customer journey across both the retail and business propositions.

Monitor and oversee the full lifecycle of change requests, coordinating with internal teams and external partners to ensure accurate, timely delivery.

Work closely with cross-functional teams and the Savings Operations Manager to implement pricing changes, new product launches and taking products off-sale for both direct proposition and other funding channels and ensure alignment with overall business objectives.

Drive continuous improvement by identifying opportunities and presenting proposals that strengthen the overall deposit proposition and operational efficiency.

Analyse the endtoend customer journey across all touchpoints to identify friction points, behavioural trends, and opportunities to improve service quality.

Partner with our marketing, data, customer support, and product teams to gather insights into customer interactions, preferences, and pain points.

Develop and manage comprehensive database of existing customers as well as targeting new customer segments.

Use customer feedback, complaints data, and Trustpilot insights to build a detailed picture of customer needs, expectations, and behaviours.

Create comprehensive proposals for improving the customer experience, addressing pain points, and enhancing satisfaction at each stage of the customer journey.

Work closely with product teams to align proposed improvements with product development.

Stay abreast of industry trends and best practices related to customer experience, and incorporate innovative ideas into proposals.

Communicate effectively with stakeholders, presenting proposals and progress reports to gain support for initiatives aimed at enhancing the customer journey.

Conduct daily competitor pricing analysis to track market trends and Recognise positioning, as well as deposit flows.

Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.

Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.

Regularly update pricing databases and maintain accurate records of competitor pricing information.

Prepare detailed reports and presentations summarising findings from the competitor pricing and customer insights analysis.

Monitor changes in the competitive landscape and industry trends to proactively recommend pricing adjustments and strategies.