Senior Collections Agent

A leading car rental company is seeking a results-oriented Senior Collections Agent to take full ownership of the debtors’ function within a collaborative and high-output collections environment. This role is critical for managing high-volume accounts and ensuring financial stability through meticulous credit control and relationship management. Positioned within an established brand, the successful candidate will drive efficiency and accuracy across the accounts receivable lifecycle. Key Responsibilities Accounts Receivable Management: Oversee the comprehensive process including invoicing, cash allocation, collections, and detailed reconciliations. Debtor Portfolio Control: Monitor ageing accounts and implement timeous follow-ups or escalations to maintain optimal cash flow. Risk & Policy Compliance: Conduct rigorous credit risk analysis, recommend credit limits, and ensure all activities align with the organisation’s credit policies. Dispute Resolution: Investigate and resolve billing discrepancies by collaborating effectively with internal departments. Reporting & Analysis: Prepare and present monthly debtors reports, cash flow forecasts, and bad debt analyses for management review. Operational Excellence: Contribute to the continuous improvement of internal controls and credit procedures while supporting month-end and year-end closing cycles. Leadership Support: Provide mentorship to junior team members and offer support to the broader finance team as required. Requirements Education: A degree or Diploma in Finance, Accounting, or a related field. Experience: A minimum of 2 years’ experience in Accounts Receivable or Credit Control, ideally within a high-volume environment. Technical Skills: Strong analytical abilities with the capacity to interpret complex financial data. Communication: Excellent negotiation and communication skills, both verbal and written, with a focus on high-level customer service. Organisation: Exceptional attention to detail, accuracy, and the ability to manage multiple priorities under pressure. Preferred Qualifications Previous experience within the automotive or car rental industry. Required Software Skills Microsoft Excel: Advanced proficiency, including Pivot Tables, VLOOKUPs, and complex reporting. Accounting Systems: Experience with established financial software (e.g., Pastel, Xero, or SAP). Benefits