Collections Agents

The Collections Agent is responsible for supporting recovery efforts by engaging merchants with outstanding Merchant Cash Advance repayments. The role focuses on timely follow-ups, repayment support, accurate record keeping, and maintaining positive merchant relationships while ensuring professional and compliant collections practices.

This is a six (6) months contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment.

• →Minimum KCSE or equivalent qualification.

• →1–2 years' experience in collections, debt recovery, callCentre, customer service, or credit operations.

• →Experience within fintech, banking, SACCO, microfinance, or digital lending is an advantage.

• →Proficiency in Microsoft Office and experience using CRM or collections systems is an added advantage

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.