Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

 

o Provide exceptional service to all Members, officials, internal team members, and service providers.

o Provide general assistance and departmental support in completing tasks or projects.

o Provide phone coverage for the department at all times.

o Communicate with Members regarding their loan status and request documentation needed to close the loan.

o Compose and type letters, memos, and reports for staff and Members.

o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.

o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.

o Assist Direct lending with loan queues and funding when needed.

o Assist Indirect lending with loan packages and funding when needed.

o Manage the loan completion process with Member from approval to funding.

o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.

o Follow up with Members, dealers, or vendors for any documentation needed for funding.

o Assist funders to ensure loan files are complete prior to internal and/or external audit requests.

o Ensure confidentiality and safeguard sensitive Member financial information.

o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.

o Identify cross sell opportunities that will benefit Member.

o Report daily any problems or concerns with specific loan files.

o Propose new or improved processes that will improve current processing structure.

o Review and complete daily lending reports.

 

 

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.