Senior Manager Franchise Portfolio Management - North America

The UDX Franchise Strategy team drives the global vision and strategic development and execution of franchise strategy and plans to cultivate IP growth and drive revenue throughout the franchise ecosystem. We are a high-performing team of makers, thinkers, leaders and rebels whose passion is to ignite ideas every day, in a culture that celebrates creativity, fresh thinking, executional excellence and each other.

In partnership with the Director, this role will lead the management of the Intellectual Property (IP) compliance process on behalf of UDX for North America. They will be the subject matter expert corresponding with IP stakeholders on behalf of Universal Orlando Resort (UOR), Universal Studios Hollywood (USH), Universal Kids Resort (UKR) and Universal Horror Unleashed (UHU) for uses of their IP in our theme parks and communications about the destinations. Ensures the organization fulfills its contractual obligations to the partners and that initiatives are executed. Leads projects managed by the IP Team to fulfill UDX brand awareness and business objectives. Manages the IP approval process for high priority projects such as new attractions, internal workflow systems (currently WorkFront) and process efficiency work.

• →In close partnership with the Director, oversees team and approval process for usage of 30+ IPs on behalf of UDX by ensuring the IP Team is providing clear and detailed explanations for submission requests to get favorable approval responses from our IP stakeholders.
• →Oversees the tools and training of internal teams to ensure they are adhering to the process and are aware of compliance issues associated with using IPs in their materials. Works with internal leaders to correct habitual compliance related issues to ensure required information is received and items can move forward through the submission process quickly and smoothly.
• →With focus on technology, develops and executes process efficiencies with both internal and external stakeholders that make review of North America approval requests more streamlined. Collaborates with Director of IP Partnerships on strategic planning assignments including internal resource allocation and project workflow decisions.
• →Serve as a champion for best-in-class culture with an emphasis on collaboration, innovation and inclusion. Lead the professional development of direct reports through continuous training and coaching. Manage direct reports full-cycle including but not limited to managing team member performance, concerns, engagement, performance reviews and goals.
• →Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• →Perform other duties as assigned.

Bachelor’s degree in marketing or related field preferred

7 years’ general experience; 5+ years in Franchise Management or Brand Marketing preferred

• Based in Orlando with periodic travel (up to 10%) to Los Angeles or other partner locations.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE

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