Customer Success Manager, Scaled

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
• Experience managing a high-volume or scaled book of business preferred
• Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
• Excellent communication and relationship-building skills across a variety of stakeholders
• Demonstrated ability to use data and insights to drive customer outcomes and retention

• Customer-focused with a strong sense of ownership and accountability
• Data-driven and solutions-oriented, with strong problem-solving skills
• Effective communicator, comfortable engaging with both internal teams and external partners
• Adaptable and able to thrive in a fast-paced, evolving environment
• Collaborative team player with a continuous improvement mindset

All your information will be kept confidential according to EEO guidelines.

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here. 

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com